Protected: Ticket Scanner Android Native App

Presenting problem I was solving:
Ticketmaster traditionally used a proprietary scanner with Windows-based software; this set-up was expensive, difficult to support, and small venues could not afford the scanners. In addition, the box-office software was legacy and not able to easily share data with the proprietary scanners in real-time.

How I tackled it:
I was asked to assess the pain points, conduct field research, partner with Product to fold in requested new features/requirements. I spent several months researching in the field (contextual inquiries) at various sized concert and sport venues. After gathering intel I then designed the Box Office scan management software and an Android Native app that to provide more features, be affordable for all venues (no matter how small), and to facilitate real-time communication between ushers scanning patron tickets and the box office.

What's noteworthy about my solution:
Essentially my research led to a much simpler, straight-forward experience for Gate Ushers given the noise level, low lights, and fast pace ticket scanning. The original design had many UI items that would crowd the screen, take up more time (steps), and cognitive processing. Also factored in an off-line mode because Wi-Fi wasn't always perfect in many smaller venues; the app would process tickets then batch to send to the box office once Wi-Fi connected again. I also added in permissions which would suppress controls for ushers but add essential controls for Gate Usher Managers ("Captains").

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